Happy Paws Pet Boutique

Refund Policy

Effective Date: July 4, 2026

At Happy Paws Pet Boutique, customer satisfaction is important to us. Because many of our products are shipped directly from our suppliers, the following policy applies.

Returns

Returns are accepted within 30 days of delivery for eligible items.

To qualify for a return, items must:

• Be unused and in their original condition.

• Be returned in their original packaging.

• Include all original parts and accessories.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made items.

• Perishable products.

• Gift cards.

• Clearance or final sale items.

• Products marked as non-returnable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can work toward a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved, refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide instructions regarding return shipping when applicable.

For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has entered processing or has shipped, it cannot be canceled.

Contact

If you have any questions about your order or this Refund Policy, please contact us through the contact page on our website.